Enhancing Customer Experience for a Large US Health Care Provider

Founded in 2013, this leading healthcare provider serves 1.6 million U.S. patients with primary, multispecialty, and urgent care. They use technology and a professional network to enhance outcomes and reduce costs. Employing 20,000 people, they operate hundreds of locations, focusing on preventive care. Outsourced services include medical coding, claims processing, data services, and customer service. Their "Anytime, Anywhere" care model covers in-office, after-hours, home, video, phone, and text care. Techno Brain Services manages appointments, patient follow-ups, insurance checks, call transfers, clinic communications, emergency connections, referrals, and pharmacy responses.